The agreement between you and us for using NeuroRoute. Sections 6 and 7 — third-party AI Providers, and the limits of AI output — deserve particular attention, because they describe risks we cannot remove on your behalf.
1Acceptance
These Terms of Service govern your access to and use of the NeuroRoute platform, website and APIs (the "Service"), operated by SISLCloudWorx Pvt. Ltd. ("SISLCloudWorx", "we", "us"), registered at A-10/11, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi – 110 044, India.
By creating an account, calling the API, or otherwise using the Service you agree to these Terms. If you accept on behalf of an organisation you confirm you are authorised to bind it, and "you" means that organisation. If you do not agree, do not use the Service.
A separately signed order form, master agreement or Data Processing Agreement takes precedence over these Terms where they conflict.
2Definitions
"Customer Content" — prompts, conversation history, files and model responses you send through or receive from the Service.
"Provider" — a third-party AI vendor whose models the Service can route to.
"Output" — the response generated by a Provider for your request.
"BYOK" — Bring Your Own Key, where you supply your own Provider credentials.
"Usage Data" — metadata about your requests: model, tokens, latency, cost and routing decisions.
3The Service and your account
The Service receives requests through an OpenAI-compatible API, selects a model according to the strategy and policies you configure, forwards the request to the relevant Provider, and returns the Output along with cost and routing metadata.
You are responsible for the security of your API keys and account credentials, and for all activity under them. Rotate or revoke a key immediately if it is exposed.
You must give accurate registration information and keep it current.
We may add, change or remove models and Providers. Model availability is determined by the Providers, not by us.
4Acceptable use
You must not use the Service to:
break any applicable law, or infringe anyone's intellectual property, privacy or other rights;
generate or distribute unlawful material, including child sexual abuse material, content that incites violence, or targeted harassment;
attempt to defeat a Provider's safety systems, or breach a Provider's own usage policies — those apply to your traffic as well as ours;
send personal data of a category you are not lawfully permitted to process, or regulated data (for example health or payment card data) without first agreeing appropriate terms with us;
probe, scan, overload or attempt to gain unauthorised access to the Service or another tenant's data;
resell or provide the Service to a third party except as expressly permitted in writing;
use Outputs to train a competing model, or to represent machine-generated content as human-authored where doing so would mislead.
We may suspend access without notice where we reasonably believe continued use presents a security, legal or abuse risk, and will tell you why as soon as we can.
5Ownership of content and Outputs
You retain all rights in your Customer Content. We claim no ownership of it.
As between you and us, and subject to each Provider's terms, you own the Outputs generated for your requests.
You grant us a limited licence to process Customer Content solely to operate the Service for you — route it, apply the features you enable, bill for it and support you. Nothing more.
We do not use Customer Content to train models, and we engage AI Providers under terms that prohibit them from doing so.
We own the Service itself, including the routing engine, dashboards, documentation and all improvements. Aggregated, de-identified Usage Data that cannot identify you or your content may be used to improve routing quality.
6Third-party AI Providers
Please read this section. The Service routes to models we do not operate, and their behaviour is outside our control.
Each Provider processes your request under its own terms and privacy policy. Our current sub-processors are listed in the Privacy Policy.
We are not responsible for a Provider's availability, latency, pricing changes, content filtering, model deprecation, or the substance of any Output.
Under BYOK, your contract for that inference is with the Provider; you are responsible for your own quota, spend and compliance with their terms.
A model may be withdrawn by a Provider at any time. Where we detect a model is unavailable we stop routing to it, which may change which model serves your traffic.
7AI output — no reliance without review
AI models produce text probabilistically. Outputs can be inaccurate, incomplete, biased, out of date, or entirely fabricated while appearing confident.
You are responsible for reviewing Outputs before relying on them, and you must not use the Service as the sole basis for medical, legal, financial, employment, safety-critical or other consequential decisions about people. We make no warranty that any Output is accurate, fit for a particular purpose, or free of third-party rights.
8Fees, billing and spend controls
Fees are the plan's flat monthly platform fee plus the metered per-token rate for your tier, as published or as set out in your order form.
Under BYOK you pay Providers directly. Under managed keys, Provider cost is passed through in addition to our platform fee.
Invoices are payable within the period stated on them. Overdue amounts may lead to suspension.
The Service provides budget caps at the run, key, workspace and organisation level. These are a control we offer, not a guarantee: they are enforced before a request is dispatched, but a request already in flight will complete, so actual spend can exceed a cap by up to the cost of one call. Setting and monitoring caps remains your responsibility.
Reported cost savings are estimates calculated against a published baseline model. They are illustrative, not a commitment.
We may change pricing on 30 days' notice, effective at your next billing period.
9Availability and support
We aim for high availability but the Service is provided without an uptime commitment unless a service level agreement is included in your plan or order form. Maintenance, Provider outages and force majeure events may interrupt access. Support channels and response targets depend on your tier.
10Confidentiality
Each party may receive information the other treats as confidential. The recipient will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers bound by equivalent obligations, or as legally compelled — in which case, where lawful, it will give notice first. These obligations survive termination.
11Warranties and disclaimers
We warrant that we will provide the Service with reasonable skill and care.
Otherwise, and to the maximum extent the law allows, the Service is provided "AS IS" and "AS AVAILABLE" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure, or that any particular model, cost saving or Output quality will be achieved.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
12Limitation of liability
Subject to the paragraph above, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.
Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees you paid or owed for the Service in the twelve months preceding the event giving rise to the claim. This cap does not apply to your payment obligations, or to either party's liability for breach of confidentiality or infringement of the other's intellectual property.
13Indemnity
You will indemnify and hold us harmless against third-party claims arising from your Customer Content, your Outputs and how you use them, your breach of these Terms or of a Provider's terms, and your violation of any law or third-party right. We will notify you of any such claim, give you control of the defence, and cooperate reasonably at your expense.
14Term, termination and getting your data out
These Terms run for as long as you use the Service. You may close your account at any time; we may terminate for material breach not cured within 30 days of notice, or immediately for the abuse grounds in section 4 or non-payment.
Before you leave, export your data with the self-service export described in the Privacy Policy. After termination we delete or return Customer Content in line with your retention mode and any Data Processing Agreement.
We retain billing and tax records as the law requires. Sections on ownership, confidentiality, disclaimers, liability, indemnity and governing law survive.
15Changes to these Terms
We may amend these Terms. For material changes we will give account holders at least 30 days' notice by email or in-product notice before they take effect. If you do not accept a material change, your remedy is to stop using the Service and close your account before the effective date. Continued use afterwards means acceptance.
16Governing law and dispute resolution
These Terms are governed by the laws of India. Subject to the arbitration clause below, the courts at Bengaluru, Karnataka have exclusive jurisdiction.
Any dispute arising out of or relating to these Terms will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat is Bengaluru and the proceedings will be conducted in English. Either party may seek urgent injunctive relief from a court to protect its intellectual property or confidential information.
17General
Severability — if a provision is held unenforceable it is replaced by an enforceable one closest to the original intent, and the rest stands.
No waiver — not enforcing a provision does not waive it.
Assignment — you may not assign these Terms without our written consent; we may assign to an affiliate or in connection with a merger or sale of assets.
Entire agreement — these Terms, the Privacy Policy and any signed order form or Data Processing Agreement are the entire agreement between us on this subject.
Notices — to you at your account email; to us at legal@sislcloudworx.com.
18Contact and grievance redressal
Legal and contractual: legal@sislcloudworx.com
Sales: CloudSales@sislinfotech.com
Grievance Officer (India, IT Rules 2021): The Grievance Officer, privacy@sislcloudworx.com
Postal: SISLCloudWorx Pvt. Ltd., A-10/11, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi – 110 044, India
A grievance should identify you, the specific content or conduct complained of, and the reason. We aim to acknowledge within 24 hours and resolve within 15 days.
