What SISLCloudWorx Pvt. Ltd. expects of its people and of everyone who does business with us.
1Scope and purpose
This Code sets out the standards of behaviour expected at SISLCloudWorx Pvt. Ltd. and its subsidiaries, and of everyone who works with us: employees, contractors, business partners, agencies, suppliers, subcontractors and their representatives.
It is not a substitute for the law or for your contract with us. Where this Code and local law differ, follow whichever sets the higher standard; where they genuinely conflict, tell us before you act.
If you work with us and cannot meet a requirement in this Code, say so. We would far rather have the conversation than discover the gap later.
2Our values in practice
We expect work to be done with integrity, competence and candour: keep commitments, describe status honestly including when it is bad, raise problems early, and do not let a customer form a false impression through silence or selective disclosure.
3Fair competition
Compete on the merits of our work. Do not agree with competitors to fix prices, rig bids or allocate customers or territories, do not obtain a competitor's confidential information improperly, and do not disparage competitors with claims you cannot substantiate. Comparative claims we publish must be accurate, current and defensible.
4Confidentiality and personal data
Protect information entrusted to us — our own, our customers' and our partners' — with safeguards appropriate to its sensitivity, and use it only for the purpose it was shared for.
Customer content processed through our platform is subject to the customer's retention settings and our Privacy Policy. Do not copy it out of the platform, and do not access it except where strictly necessary to operate or support the service.
Never paste customer data, credentials or confidential material into an external tool, including a third-party AI assistant, that has not been approved for it.
Comply with applicable data protection law, including the India DPDP Act 2023 and, where relevant, the GDPR and UK GDPR.
Report any suspected data breach immediately — see section 13. Do not attempt to resolve it quietly first.
5Regulatory compliance
Comply with the laws that apply where we operate, including export controls and trade sanctions, anti-money-laundering rules, anti-bribery and anti-corruption law, tax law, and sector regulation applicable to our customers where it flows down to us.
6Business practices and records
Keep honest, complete and timely records. Never falsify a record, backdate a document, or create one to mislead.
Respect intellectual property. Use only properly licensed software, and do not incorporate third-party code, models or datasets into our products without checking the licence permits it.
Use company assets, cloud accounts and credentials responsibly and for legitimate business purposes.
7Responsible AI
We build infrastructure that routes AI requests, which means our decisions affect what our customers can do and what it costs them. We therefore expect that:
we describe model capability, cost and savings accurately, and do not publish a benchmark or saving we cannot reproduce;
we do not train models on customer content, and we do not engage a provider that reserves the right to;
we design defaults that protect the customer — the most restrictive retention posture for new organisations, spend caps that fail safe, and controls that fail closed where failing open would expose data;
we decline work intended to build unlawful surveillance, deceptive content at scale, or systems that make consequential decisions about people without human review.
8Diversity, equal opportunity and respect
We support internationally recognised human rights and hire and promote on merit. Discrimination or harassment on the basis of race, colour, religion, caste, sex, gender identity, sexual orientation, national origin, age, disability, marital status or any other protected characteristic is prohibited. Sexual harassment is treated as a serious violation and is handled under our Internal Committee process pursuant to the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.
9Labour standards and child labour
We prohibit child labour, forced labour, bonded labour and human trafficking in our operations and expect the same of our suppliers, who must verify the age and right to work of their personnel and keep records available to us on request. Working hours, wages and benefits must meet applicable law.
10Health, safety and environment
Provide a safe place to work, report hazards and incidents, and meet applicable environmental obligations.
11Bribery, corruption, gifts and hospitality
Never offer, promise, give, request or accept anything of value to obtain an improper advantage. This includes facilitation payments.
Particular care applies to government officials and to public-sector procurement.
Modest, infrequent, transparent hospitality is acceptable. Anything that could reasonably create a sense of obligation is not — if you would be uncomfortable seeing it reported, decline it and tell your manager.
Political and charitable contributions must not be used to obtain business advantage.
12Conflicts of interest
Disclose promptly any interest that could compromise, or appear to compromise, your judgement — an outside role, a financial interest in a customer, competitor or supplier, a personal relationship affecting a procurement or hiring decision. Disclosure is usually enough; concealment is the problem.
13Raising a concern
If you see something that appears to breach this Code, the law, or our security and privacy commitments, report it. You may report to your manager, or confidentially to legal@sislcloudworx.com. Reports may be made anonymously.
Security or personal data incidents: report immediately to privacy@sislcloudworx.com — speed materially affects our regulatory obligations, including a 72-hour breach notification deadline.
We prohibit retaliation against anyone who raises a concern in good faith, or who assists an investigation. Retaliation is itself a breach of this Code.
We investigate proportionately and confidentially so far as we are able while still investigating properly.
14Consequences
Breach of this Code may lead to disciplinary action up to termination of employment, termination of a contract or supply relationship, and referral to the authorities where the law requires it.
15Contact
Code of Conduct and whistleblower reports: legal@sislcloudworx.com
Privacy and security incidents: privacy@sislcloudworx.com
Postal: SISLCloudWorx Pvt. Ltd., A-10/11, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi – 110 044, India
